Customer Support
Need help with the aLex app, a review, a payment or your account? Get instant answers from our AI assistant or reach our support team directly.
aLex Help Assistant
AI-powered answers, available 24/7
The assistant can make mistakes and can't view your account. For account or order issues, contact our team below. Please don't share passwords or card numbers.
Email Support
For questions about a review, a charge or your account, email us from the address on your aLex account.
[email protected]Response Time
We typically respond within 24 hours. The AI assistant is available any time.
Mailing Address
Alex Vehicle Services
440 Monticello Avenue, Norfolk, Virginia 23510
Browse help topics
Pick a topic and the AI assistant will answer right away.
Send us a message
We typically respond within 24 hours. Include the email on your aLex account and, if it relates to a review, the vehicle's VIN and the date of the review.
Refunds & Billing
If you are not satisfied with your purchase, contact us within the first five days from the date of purchase. Our team will be happy to help you.
- Email [email protected] or use the form above.
- Include the email on your aLex account, the date of purchase and the vehicle's VIN.
- Tell us briefly what went wrong.
For full details, see our Terms and Conditions.
Delete Your Account & Data
You can ask us to delete your aLex account and the personal data associated with it at any time.
- Email [email protected] from the email address on your aLex account.
- Use the subject line “Account Deletion Request” and include the name and phone number on the account.
- We may contact you to confirm your identity before deleting your account.
In some cases we may keep certain information as required by law or for legitimate business purposes, for example if there is a standing credit or debt on your account or a suspected fraud or Terms violation to resolve. You can correct your account information at any time in the app. See our Privacy Statement for details.